How to Download and Use the DoorDash Merchant App

If you are a restaurant owner or manager who wants to grow your business through delivery, you might want to consider using the DoorDash Merchant App. This app is a tool that allows you to receive, manage, and track orders from customers who order through the DoorDash platform. In this article, we will explain what the DoorDash Merchant App is, what benefits and features it offers, how to download and use it, and what alternatives you have if you are looking for other options.

What is the DoorDash Merchant App?

The DoorDash Merchant App is an app that you can install on your smartphone or tablet to manage your online business on DoorDash. DoorDash is a technology company that connects customers with their favorite local and national restaurants in more than 4,000 cities across the United States, Canada, Japan, and Australia. By signing up as a merchant on DoorDash, you can reach more customers, increase your sales, and improve your customer satisfaction.

Benefits of using the DoorDash Merchant App

Some of the benefits of using the DoorDash Merchant App are:

You can receive orders from customers who order through the DoorDash app or website.
You can adjust and manage orders before preparation, such as marking items out of stock or adding additional charges.
You can keep track of orders in progress and see your Dasher’s status, location, and arrival time.
You can communicate with customers and Dashers if there are any order issues, such as delays or cancellations.
You can access 24/7 support from DoorDash via chat, phone, or email.
You can view daily, weekly, and monthly performance data and get insights into your top-selling menu items on DoorDash.
You can update your store hours, closures, menu, photos, and other details on your DoorDash store page.
You can get real-time notifications on your phone about your store status and sales recap.

Features of the DoorDash Merchant App

Some of the features of the DoorDash Merchant App are:

A simple and intuitive interface that allows you to easily navigate through different tabs and functions.
A live order tracker that shows you the status of each order, such as confirmed, in preparation, picked up, delivered, or canceled.
A store status toggle that allows you to pause or reopen your store at any time.
A menu editor that allows you to add or remove menu items and modifiers, change prices and descriptions, and upload photos.
A business dashboard that shows you key metrics such as sales, orders, average order value, customer ratings, and feedback.
A notification center that alerts you of new orders, order issues, store status changes, and daily sales recap.
A contact button that allows you to call or text your customers or Dashers directly from the app.
A support button that allows you to chat with or call DoorDash support anytime.

How to download the DoorDash Merchant App

The DoorDash Merchant App is available for both Android and iOS devices. Here are the steps to download and install it on your device:

For Android devices

Open the Google Play Store app on your device.
Search for “DoorDash Merchant” in the search bar.
Select the app with the logo of a red D on a white background.
Tap on the “Install” button and wait for the app to download and install on your device.
Once the app is installed, tap on the “Open” button or find the app icon on your home screen or app drawer.
Log in with your DoorDash merchant account credentials or sign up if you don’t have an account yet.
Follow the instructions on the app to set up your store and start receiving orders.

For iOS devices

Open the App Store app on your device.
Search for “DoorDash Merchant” in the search bar.
Select the app with the logo of a red D on a white background.
Tap on the “Get” button and wait for the app to download and install on your device.
Once the app is installed, tap on the “Open” button or find the app icon on your home screen or app library.
Log in with your DoorDash merchant account credentials or sign up if you don’t have an account yet.
Follow the instructions on the app to set up your store and start receiving orders.

How to use the DoorDash Merchant App

The DoorDash Merchant App is designed to be easy and convenient to use. Here are some of the main functions that you can do with the app:

Track live orders

You can see all your incoming and ongoing orders on the “Orders” tab of the app. You can also filter orders by status, such as new, confirmed, in preparation, picked up, delivered, or canceled. You can tap on each order to see more details, such as customer name, address, phone number, order items, modifiers, special instructions, delivery time, and Dasher name and contact. You can also adjust orders before preparation by marking items out of stock or adding additional charges. You can also cancel orders if necessary by tapping on the “Cancel Order” button and selecting a reason.

Manage store availability and hours

You can control when you want to receive orders from DoorDash by toggling your store status on or off. You can find the toggle switch on the top right corner of the app. When you turn it off, you will stop receiving new orders until you turn it back on. You can also set your regular store hours and holiday hours on the “Store Hours” tab of the app. You can edit your hours by tapping on the pencil icon and selecting the days and times that you want to be open or closed. You can also add special closures for specific dates by tapping on the plus icon and entering the date and reason.

Get daily business data

You can access your business performance data on the “Dashboard” tab of the app. You can see key metrics such as sales, orders, average order value, customer ratings, and feedback. You can also view graphs and charts that show your sales trends over time, your top-selling menu items, and your customer demographics. You can filter your data by date range, such as today, yesterday, last 7 days, last 30 days, or custom. You can also export your data as a CSV file by tapping on the download icon.

Contact customers, Dashers, and support

You can communicate with your customers and Dashers directly from the app if you need to resolve any order issues or provide updates. You can find the contact button on each order detail page. You can choose to call or text them depending on your preference. You can also contact DoorDash support anytime if you need help with anything related to your online business. You can find the support button on the bottom right corner of the app. You can choose to chat with or call a support agent depending on your issue.

Alternatives to the DoorDash Merchant App

If you are looking for other ways to manage your online business on DoorDash besides using the DoorDash Merchant App, you have some alternatives that you can consider:

DoorDash Order Manager

The DoorDash Order Manager is a web-based platform that allows you to receive and manage orders from DoorDash using a computer or tablet. It has similar features as the DoorDash Merchant App, such as tracking live orders, managing store availability and hours, getting business data, and contacting customers, Dashers, and support. However, it does not have a menu editor feature that allows you to update your menu online. To access the DoorDash Order Manager, you need to log in to your merchant portal at https://merchant.doordash.com/ using a web browser.

DoorDash Business Manager

The DoorDash Business Manager

The DoorDash Business Manager is another app that you can use to manage your online business on DoorDash. However, it is designed for multi-unit operators who have more than one store on DoorDash. It allows you to view and compare the performance of all your stores on one dashboard, such as sales, orders, ratings, and feedback. It also allows you to manage your store settings, such as hours, closures, menu, and photos. You can download the DoorDash Business Manager app from the Google Play Store or the App Store.

Other delivery platforms

If you want to expand your delivery options beyond DoorDash, you can also sign up with other delivery platforms that operate in your area. Some of the popular ones are Uber Eats, Grubhub, Postmates, and Seamless. Each platform has its own advantages and disadvantages, such as fees, customer base, market share, and features. You can compare and contrast them to see which ones suit your business needs and goals. You can also use a third-party service like Chowly or Ordermark to integrate multiple delivery platforms into one system.

Conclusion

The DoorDash Merchant App is a useful tool that can help you grow your business through delivery. It allows you to receive, manage, and track orders from customers who order through the DoorDash platform. It also offers many benefits and features that can help you improve your customer satisfaction, sales, and efficiency. You can download the DoorDash Merchant App from the Google Play Store or the App Store and start using it today. Alternatively, you can also use the DoorDash Order Manager, the DoorDash Business Manager, or other delivery platforms to manage your online business.

FAQs

Here are some of the frequently asked questions about the DoorDash Merchant App:

How much does it cost to use the DoorDash Merchant App?

The DoorDash Merchant App is free to download and use. However, you will have to pay a commission fee to DoorDash for each order that you receive through their platform. The commission fee varies depending on your agreement with DoorDash and other factors such as your location, order size, and delivery distance. You can contact DoorDash support or your account manager to find out more about the commission fee structure.

How do I get paid by DoorDash?

DoorDash pays you weekly by direct deposit to your bank account. The payment cycle runs from Monday to Sunday and you will receive your payment on the following Wednesday. You can view your payment history and details on the “Payments” tab of the app or the merchant portal. You can also request a daily payout by tapping on the “Cash Out” button on the app or the portal. However, there will be a $1.99 fee for each daily payout request.

How do I get more orders from DoorDash?

There are several ways that you can increase your orders from DoorDash, such as:

Optimizing your menu by adding photos, descriptions, modifiers, and prices.
Offering promotions and discounts to attract more customers.
Improving your customer ratings and feedback by providing quality food and service.
Joining the DashPass program that gives customers free delivery on eligible orders.
Participating in marketing campaigns and events that DoorDash organizes.

How do I cancel or refund an order on DoorDash?

If you need to cancel or refund an order on DoorDash, you can do so by tapping on the “Cancel Order” button on the order detail page of the app or the portal. You will have to select a reason for canceling or refunding the order and confirm your action. You can also contact the customer or Dasher to inform them of the cancellation or refund. If you cancel or refund an order after it has been picked up by a Dasher, you will have to pay a cancellation fee to DoorDash.

How do I contact DoorDash support?

If you need help with anything related to your online business on DoorDash, you can contact DoorDash support anytime by tapping on the “Support” button on the app or the portal. You can choose to chat with or call a support agent depending on your issue. You can also visit https://help.doordash.com/merchants/ for more information and resources.

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